COM MGMT 734 / Communication and Conflict Resolution Skills

3 unit(s)

Successful public relations managers need highly refined communication and conflict resolution skills in today’s stressful and competitive business environment. This elective course helps students learn about practice, and further develop some key fundamental behaviours designed to establish powerful rapport with business personnel and clients, and to manage conflict creatively and constructively when it occurs. Core skills include reflective listening, matching and pacing, managing agreement (assertion), problem solving, and negotiation. Approaches to learning include theory presentation, skill demonstration, skill practice, and critique.