COM MGMT 736 / Conflict Resolution in Groups: Facilitation and Conflict Management

3 unit(s)

This workshop focuses on the role and competencies of the facilitator in effectively managing group process, group dynamics, and differences among group members. Among the subjects explored are contracting around role and outcomes, design of agenda and process, states of group development, observing and giving feedback about group dynamics, and managing conflict. Format provides opportunities for intensive practice, coaching by instructors and reflective work in a Personal Learning Plan.